Return and Refund Policy

Return or exchange requests are accepted within 7 days of delivery.

To be eligible for a return or exchange, items must be unworn, unaltered, complete with all original components, in the same condition as received, and returned in their original Georgina Nicol packaging.

All returned items are inspected upon receipt. Items that do not meet these conditions will not be eligible for a refund, exchange, or store credit.

For approved exchanges, a store credit for the value of the returned item will be issued once the item has been received and inspected. The store credit may be used toward a new purchase.

To request a return or exchange, please email us at info@georginanicol.com. For all returns and exchanges, shipping is the customer’s responsibility. A payment link will be provided for the cost of the return shipping label. Once payment is received, the return shipping label will be sent to the customer.

If the returned item does not qualify for a refund, exchange, or store credit after inspection, a separate payment link will be provided for the cost of shipping the item back to the customer.

For exchanges, the customer is also responsible for the shipping cost of the new order, and a payment link will be provided prior to shipment.

Any original shipping charges paid at checkout are non-refundable. This does not apply to orders that qualified for free shipping.

If the return or exchange is due to an error on our part, shipping is complimentary.

Returns or exchanges sent without prior approval will not be accepted.

DAMAGES & ISSUES

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We’ll evaluate the issue and determine the appropriate resolution.

NON-RETURNABLE ITEMS

We do not accept returns on personalized or customized items, gift cards, or items specifically marked as Final Sale. For hygiene reasons, earrings are not eligible for return once worn.

Please review the product page before purchasing for any item-specific return restrictions.

EXCHANGES

If you would like to exchange an item, please contact us at info@georginanicol.com within 7 days of delivery. Once the return is approved, you may place a new order for your desired piece.

REFUNDS

Once your return is received and inspected, we will notify you of its approval status. If approved, the refund will be issued to your original payment method.

Please note that your bank or credit card company may require additional time to process and post the refund after it has been issued.

INTERNATIONAL RETURNS

International return shipping costs are the customer’s responsibility. Return instructions will be provided once your return request has been approved.

Customs duties, import taxes, and other fees paid directly to customs authorities or carriers are the customer’s responsibility and are not collected or refunded by Georgina Nicol.

Additional consumer rights may apply depending on the destination country.